Case study · Oil & gas
A major Caspian oil & gas operator: more than 130 professionals trained on site
More than 130 maintenance and reliability professionals trained on site, across six five-day courses in a little over a year.
130+
trained on site
6
five-day courses
9.3/10
satisfaction score
The engagement
At a glance
- Industry
- Oil & gas production (offshore and onshore facilities)
- Location
- Caspian region, Central Asia
- Engagement
- On-site training: Maintenance & Reliability Best Practices workshops plus a custom-built maintenance performance analysis course
- Timeframe
- 2024 – ongoing
- Scope
- Six five-day courses delivered on site; more than 130 personnel trained
The problem
The challenge
This operator runs remote offshore and onshore oil and gas facilities in a demanding operating environment, one that leaves no room for sloppy maintenance. In 2024, the company asked Reliability Academy to build the maintenance and reliability capability of its senior front-line people: the superintendents, supervisors and engineers who decide every day how maintenance actually gets done.
The brief wasn’t to introduce new software or advanced analytics. It was to get the fundamentals right: planning and scheduling, preventive maintenance, defect elimination, and the leadership behaviours that hold it all together.
The solution
What we did
In late 2024, Erik Hupje travelled to the operator’s base city and delivered three five-day Maintenance & Reliability Best Practices workshops, back to back, to three separate groups. The workshops covered the full Road to Reliability™ framework (planning and scheduling, preventive maintenance, defect elimination and continuous improvement) plus reliability culture, leadership, and maintenance cost management. Each participant also completed a reliability culture self-assessment, which we consolidated and fed back to the organisation with recommendations. Five follow-up virtual Q&A sessions kept the conversation going after the workshops ended.
The audience was deliberately senior: maintenance superintendents, discipline supervisors, coordinators and engineers from both offshore and onshore facilities. Fifty-seven people completed the 2024 workshops.
The client asked us back. In September 2025 we delivered two further five-day workshops to another 50 participants. And rather than simply repeating the same course, the operator then commissioned something new: a five-day Maintenance Performance Analysis & Improvement course, built specifically for its maintenance planning team. The company’s stated objective was to strengthen its ability to analyse maintenance data, improve reporting, and drive data-driven decisions. The course covered maintenance execution analysis, reliability and availability measurement, maintenance cost analysis and PM program effectiveness. And every participant signed a personal commitment to build a specific analysis, report or dashboard and present it to their leadership within weeks of the course.
That course ran in December 2025, with 28 people completing it. All six courses were delivered in English, on site.
The outcome
The results
This operator, like most in the industry, doesn’t publish internal operational metrics. So we won’t invent any. What we can show is what the participants said and what the client did next.
Participant feedback from the September 2025 workshops was strong. The second group of 22 respondents scored the course 9.3 out of 10 overall, with 9.3 for content and materials and 9.6 for the instructor. Asked whether they would recommend the course to a colleague, the group averaged 4.7 out of 5.
The clearer result is the pattern of repeat business: three workshops in 2024 became two more in 2025, then a new custom-built course for the planning team in December 2025: six five-day deliveries in just over a year, with discussions about further courses continuing into 2026. In our experience, an operator of this calibre doesn’t keep flying an instructor halfway around the world unless the training is landing.
Build the same capability in your team
If you want to build your team’s maintenance and reliability capability with on-site workshops like these book a 30-minute call with Erik: