A large refinery complex in the GCC: an independent maintenance assessment across the whole complex

The client operates a large refinery complex in the GCC: a large multi-plant refining and petrochemical complex, with a maintenance execution workforce of roughly 500 people. In late 2025 the organisation went to market for an independent assessment of its maintenance efficiency: how its planning and scheduling practices compared with industry best practice, how well its SAP PM and scheduling tools were being used, where execution was losing time, and whether its people and organisation were set up to plan, schedule and supervise work effectively. The brief was explicit: don’t just assess. Come back with concrete recommendations and an implementation plan across short, medium and long-term horizons.

Reliability Academy tendered in late 2025 and won the contract against established competitors.

The assessment findings are confidential. They sit under a non-disclosure agreement, and so does the client’s name. That’s how it should be for an assessment of this depth.

What we can say is what happened next. Within two months of the report landing, the client’s central asset management team was using the assessment’s scoring framework to drive action planning at asset level across the complex. And the client invited Erik as a keynote speaker at its own reliability and asset management conference, scheduled for later in 2026: an invitation extended off the back of the assessment work, to present on world-class planning and scheduling to the client’s own people and peers.

When a client asks you to assess their maintenance function and then puts you on stage at their own conference, that says more than any metric we could publish.